Remote/ Telework

This topic contains 4 replies, has 1 voice, and was last updated by  Janice Miller 2 years, 3 months ago.

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  • #4252

    Janice Miller
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    • Posts: 39

    Here is some guidance on client work over the phone:

    Planned Phone Session:

    Definition: A planned phone session is any scheduled call of substance, from a current client, that lasts more than 30 min and requires a case note.

    Who’s eligible?

    • Must have completed an intake and assessments in person before being allowed to schedule and participate in a phone session.
    • An ongoing client who is temporarily unable to attend an in-person counseling session.
    • Someone for whom coming in on a regular is not feasible. May be because of transportation, childcare, medical situations, etc.
    • Clients aged 16 and older.

    Who is not eligible?

    • Children under 16
    • Clients who are court ordered.
    • Clients who need documentation for court, immigration, work or school.
    • Client who are actively expressing suicidal ideation or intent.

    Planned phone sessions may be used for:

    • Overcoming barriers to coming in to the office for a session
    • Checking-in
    • Safety planning
    • Information and referrals
    • Trauma symptom management
    • Parenting sessions
    • Continuity of treatment
    • Inclement weather – we might get more no shows and cancellations during inclement weather, but if the agency isn’t closed, this would be a way to reach out in the morning and keep the appointment if it is safe.

    Staff instructions:

    • Calls should be made during regular work hours, from the office, using a landline. Any deviation from these conditions must be approved by your supervisor.
    • The same privacy and confidentiality parameters apply as for an in person session.
    • Discuss with clients safety and confidentiality consideration when participating in a phone session.
    • Case note entered as regular session but indicate by phone in the drop down.

    Considerations:

    • The Maryland Board of Social Work Examiners is currently working on the requirements for the use of teletherapy and will inform our policy when those requirements are published.
    • Skype, WhatsApp and FaceTime are not HIPPA compliant. Even though we are not required to follow HIPPA, we should not use video conferencing unless we decide at some point to buy software that is secure.
  • #4253

    Janice Miller
    Participant
    • Posts: 39

    Webinar 1:

    For Decision-Makers:

    Using Technology to Communicate with Survivors During the COVID-19 Pandemic

     

    Tuesday, March 24

    2:00 – 3:00 PM ET | 1:00 – 2:00 PM CT| 12:00 – 1:00 PM MT| 11:00 AM – 12:00 PM PT

     

    Meant specifically for organization decision makers, this webinar will dive into the most important pieces we need to consider when implementing technology to communicate with survivors. As programs and communities continue to adjust to the ongoing COVID-19 public health crisis, decisions are being made quickly in regards to how we continue offering support and services to survivors while maintaining social distancing. This webinar will focus specifically on the considerations for digital services to ensure that communication with survivors using technology is upholding confidentiality and privacy. Although the content will be focused for those who are making decisions around technology and services, anyone who is using these technologies are also welcome to join.

    Presenters: Safety Net Senior Technology Specialist, Toby Shulruff (NNEDV); Safety Net Technology Specialist, Corbin Streett (NNEDV); Director of Community Engagement, Laura Penney-Edwards (Safe Passage)

     

    To register, please follow this link

  • #4254

    Janice Miller
    Participant
    • Posts: 39

    Webinar 2:

    For Decision Makers:

     Privacy Matters: Working Remotely During the COVID-19 Pandemic

     

    Wednesday, March 25

    2:00 – 3:00 PM ET | 1:00 – 2:00 PM CT| 12:00 – 1:00 PM MT| 11:00 AM – 12:00 PM PT

     

    Meant specifically for organization decision makers, this webinar will dive into the most important pieces we need to consider when implementing technology to work remotely. As programs and communities continue to adjust to the ongoing COVID-19 public health crisis, decisions are being made quickly in regards to how we effectively do our jobs while maintaining social distancing. This webinar will explore the tools available for remote work that specifically offer the privacy and security options necessary for programs working with survivors. Although the content will be focused for those who are making decisions around technology and services, anyone who is using these technologies are also welcome to join.

    Presenter: Toby Shulruff (Safety Net, NNEDV); Laura Penney-Edwards (Safe Passage)

     

     

    To register, please follow this link

  • #4255

    Janice Miller
    Participant
    • Posts: 39

    Webinar 3:

     For IT Staff:

    Privacy Matters: Working Remotely During the COVID-19 Pandemic

     

     

    Friday, March 27

    12:00 – 1:00 PM ET|11:00 AM – 12:00 PM CT|10:00 – 11:00 AM MT|9:00 – 10:00 AM PT

     

     

    This webinar will be a dedicated space for IT professionals to discuss how technology needs to be designed and implemented for victim service agencies who are navigating important and strict confidentiality obligations. A seasoned IT professional who has specialized in focusing on victim service programs will respond to questions.

    Presenters:  Steven Jenkins (EmpowerDB); Toby Shulruff (Safety Net, NNEDV)

     

    To register, please follow this link.

  • #4256

    Janice Miller
    Participant
    • Posts: 39

    Webinar 4:

    For Advocates:

    Using Technology to Communicate with Survivors During the COVID-19 Pandemic

     

    Friday, March 27 at 2pm Eastern

    2:00 – 3:00 PM ET | 1:00 – 2:00 PM CT| 12:00 – 1:00 PM MT| 11:00 AM – 12:00 PM PT

     

     

    This webinar is meant for front-line advocates who are navigating using technology to continue providing support to survivors. Whether answering hotline calls, hosting online support groups, or facilitating a forum discussion; this webinar will look at the challenges and opportunities raised by tele/online-support services. Many of the skills needed are those advocates already have – we’ll look at how the existing skills of empathy and active listening translate to online spaces. We’ll also explore considerations for ensuring informed consent, prioritizing privacy and confidentiality, and maintaining tech security.

    Presenters: Corbin Streett (Safety Net, NNEDV); Rachel Gibson (Safety Net, NNEDV), Stacey Sarver (Women’s Law, NNEDV)

     

    To register, please follow this link

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